Returns & Refunds / Service Satisfaction Policy
Last updated: May 17, 2026
Overview
Oh Limpio provides professional cleaning and related services. We do not sell physical products, so product returns, exchanges, shipping returns, original packaging requirements, and merchandise refunds do not apply.
Our goal is to complete every service properly and according to the service scope agreed upon at the time of booking. If something was not done right, we want the opportunity to make it right.
No Refunds for Completed Services
Because Oh Limpio provides services rather than physical goods, we do not offer refunds for completed services.
However, if a service was not completed properly or an agreed-upon area was missed, we will review the issue and, when appropriate, re-do or correct the affected portion of the service at no additional charge.
48-Hour Service Issue Window
To request a re-service, you must contact us within 48 hours of the completed service.
Requests made after 48 hours may not be eligible for a complimentary re-service because the condition of the home, office, or serviced area may have changed after our team completed the work.
Eligibility for Re-Service
To help us review your request, please provide:
- Your name
- Service address
- Date of service
- A description of the issue
- Photos, when possible
- The specific area or task you believe was not completed properly
If the issue is approved, Oh Limpio will schedule a time to return and correct the affected area. The re-service is limited to the original service scope and the specific area or task that was not completed properly.
What Is Not Covered
A complimentary re-service does not apply to:
- Requests made more than 48 hours after service completion
- New dirt, spills, stains, clutter, pet messes, or damage that occurred after the service
- Areas that were not included in the original booking
- Areas that were inaccessible, blocked, unsafe, or unavailable at the time of service
- Permanent stains, discoloration, rust, mold, hard water buildup, worn surfaces, damaged grout, or other conditions that cannot be fully corrected through standard cleaning
- Additional services, upgrades, or deep-cleaning tasks that were not included in the original service agreement
- Situations where the customer declined a recommended service level or add-on needed to achieve the desired result
Re-Service Scheduling
Approved re-service appointments must be scheduled at a mutually available time. The customer must provide access to the property or affected area for the re-service to be completed.
If we are unable to access the property or affected area at the scheduled re-service time, the request may be considered resolved or closed.
Cancellations and Rescheduling
If you need to cancel or reschedule a service appointment, please contact us as soon as possible. Any cancellation, rescheduling, or deposit terms provided at the time of booking will apply.
No Shipping or Product Returns
Oh Limpio does not accept product returns because we do not sell or ship physical products through our services. There are no items to mail back, exchange, or return.
Need Help?
For questions about this policy or to request a re-service, please contact us:
Oh Limpio
3239 81ST Court E
Bradenton, FL 34211
Email: services@ohlimpio.com
Phone: 941-900-9232