Effective Date: May 17, 2022

Oh Limpio (“Oh Limpio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ohlimpio.com, request an estimate, book a cleaning service, contact us, receive text messages, or otherwise interact with us.

A2P/10DLC SMS Privacy Notice: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services. All other information-sharing categories in this Privacy Policy exclude text messaging originator opt-in data and consent.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, mailing address, service address, and preferred contact method.
• Service and booking information: requested services, appointment dates and times, property details, access instructions, cleaning preferences, pet information, and notes you provide.
• Estimate information: photos, videos, measurements, descriptions of carpets, floors, upholstery, rooms, stains, damage, or other conditions you submit so we can provide an estimate or service recommendation.
• Payment and transaction information: billing details, invoice information, payment status, transaction records, and limited payment information. We do not intend to store full credit card numbers; payment information may be handled by our payment processors.
• Communications: emails, text messages, phone calls, voicemails, contact form submissions, reviews, and other messages you send to us.
• Website and device information: IP address, browser type, device information, pages visited, referring pages, date and time of visit, and similar analytics information.
• Marketing preferences: your communication preferences, consent records, opt-in and opt-out status, and message delivery information.

2. How We Use Information

We may use personal information to:

• Provide cleaning services, estimates, quotes, scheduling, invoices, customer support, and service updates.
• Respond to calls, emails, texts, appointment requests, and contact form submissions.
• Send appointment confirmations, reminders, dispatch updates, follow-up messages, review requests, and other service-related communications.
• Send promotional communications only where permitted by law and where you have provided any required consent.
• Process payments, prevent fraud, maintain business records, and comply with legal obligations.
• Improve our website, services, customer experience, marketing, and internal operations.
• Protect our rights, property, customers, employees, and business.

3. Text Messaging and A2P/10DLC Compliance

If you provide your mobile phone number and consent to receive text messages from Oh Limpio, we may send SMS or MMS messages related to our services. These messages may include appointment confirmations, reminders, estimate follow-ups, service updates, customer support messages, payment or invoice reminders, and, if you separately consent, promotional offers.

Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message from us. You may request assistance by replying HELP or contacting us at 941-900-9232 or services@ohlimpio.com.

We do not sell, rent, or share mobile phone numbers, text message opt-in information, or SMS consent records with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services that are necessary to deliver our text messages.

4. How We Share Information

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Service providers: companies that help us operate our business, such as website hosting, scheduling, customer management, payment processing, communications, analytics, email delivery, and IT support providers.
• Professional advisors: accountants, attorneys, insurers, and other advisors where necessary for business, legal, or risk-management purposes.
• Legal and safety purposes: law enforcement, government authorities, courts, or other parties when required by law or when necessary to protect rights, safety, and security.
• Business transfers: parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
• With your direction or consent: other parties when you ask us to disclose information or authorize us to do so.

Important SMS limitation: All categories above exclude text messaging originator opt-in data and consent. We do not share SMS opt-in data or SMS consent records with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Website Analytics

Our website may use cookies, pixels, tags, log files, and similar technologies to operate the website, remember preferences, understand traffic, improve performance, and measure marketing effectiveness. You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly without cookies.

If we use analytics or advertising tools, those providers may collect information about your use of our website and other websites over time. Where required, we will obtain consent or provide opt-out options.

6. Payments

If you make a payment, payment information may be processed by third-party payment processors. We receive limited transaction information needed to confirm payment, issue receipts, manage invoices, prevent fraud, and maintain records. Please review the applicable payment processor’s privacy policy for details about how it handles payment data.

7. Reviews, Photos, and Before-and-After Images

If you submit a review, testimonial, photo, or similar content, we may use it to respond to you, provide services, or, with your permission where required, share it for marketing or portfolio purposes. We recommend avoiding the submission of images or content that reveal sensitive personal information unless necessary for your service request.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, communicate with you, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements. SMS opt-in and opt-out records may be retained as needed to demonstrate consent and honor your communication preferences.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

• Text messages: Reply STOP to opt out of SMS/MMS messages. Reply HELP for assistance.
• Email marketing: Follow the unsubscribe instructions in marketing emails or contact us.
• Access, correction, or deletion: Contact us to request access to, correction of, or deletion of personal information, subject to legal and business recordkeeping requirements.
• Cookies: Use your browser settings to manage cookies.

11. State Privacy Rights

Depending on where you live and whether applicable privacy laws apply to our business, you may have rights to request access, correction, deletion, portability, or limitation of certain uses of your personal information. You may also have the right to opt out of certain targeted advertising, sale, or sharing of personal information. We do not sell personal information for money, and we do not share mobile opt-in or SMS consent data for third-party marketing or promotional purposes.

To submit a privacy request, contact us using the information below. We may need to verify your identity before processing your request.

12. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may link to third-party websites, platforms, or social media pages. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of our website or services after an update means you acknowledge the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Oh Limpio
3239 81ST Court E
Bradenton, FL 34211
Phone: 941-900-9232
Email: services@ohlimpio.com